Shipping Policy

Kitchcraft currently ships orders within the United States only.

At this time, we do not offer standard shipping to international destinations outside the United States.

Our available shipping destinations may change as our business and fulfillment operations develop.

Business Days

Processing estimates are based on business days.

Weekends and applicable public holidays may not count toward normal business-day processing periods.

Orders requiring additional verification or correction of customer-provided information may require additional processing time.

Kitchcraft uses a daily order cutoff time of:

The cutoff time may affect when the processing period begins, particularly for orders placed close to or after the stated cutoff.

The applicable shipping charge will be displayed during checkout before the customer completes the purchase.

Kitchcraft may change shipping methods, rates, or delivery options in the future. Any applicable shipping charge shown at checkout at the time of purchase will apply to that order.

Once an order has been transferred to the carrier, the carrier becomes responsible for the transportation and delivery portion of the shipment.

Delivery estimates are provided to help customers understand the expected timeframe for receiving an order.

The estimated delivery period may be affected by:

• Order processing time
• Carrier transit time
• Shipping destination
• Weather conditions
• Public holidays
• Carrier service interruptions
• High shipping volumes
• Seasonal demand
• Incorrect or incomplete delivery information
• Unsuccessful delivery attempts
• Other events affecting transportation or carrier operations

Other Business or Operational Events

Delivery may also be affected by circumstances such as transportation disruptions, service interruptions, unexpected operational events, or other circumstances outside Kitchcraft's reasonable control.

If we become aware of a significant issue affecting an order, we may provide available information or guidance to the customer.

When tracking information is available for an order, customers may use the provided tracking information to monitor shipment progress.

Kitchcraft also provides order tracking through our Track Order service.

Tracking updates are controlled by the applicable shipping carrier and may not appear immediately after an order is shipped.

A tracking number may require some time to become active in the carrier's system.

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes, where applicable:

• Full recipient name
• Street address
• Apartment, suite, unit, or building information
• City
• State
• ZIP code
• Any other information required for successful delivery

Possible Effects of Incorrect Information

• Delivery delays
• Failed delivery attempts
• Shipment returns
• Additional carrier handling
• Difficulty locating the delivery address

Shopify provides address-validation tools designed to help identify certain address problems and reduce the risk of delayed or failed deliveries.

If a package cannot be delivered because the customer provided an incorrect, incomplete, or otherwise unusable delivery address, the shipment may be delayed, returned, or handled according to the carrier's procedures.

Customers should contact Kitchcraft as soon as they become aware of a delivery problem.

Any additional shipping or handling requirements resulting from customer-provided incorrect information may depend on the circumstances and carrier procedures.

Kitchcraft will review the situation and provide available instructions where possible.

Cancellation requests should be submitted as soon as possible through Kitchcraft Customer Support.

Cancellation After 24 Hours

After the 24-hour cancellation period, an order may already have entered processing, fulfillment, packaging, or shipment.

If the order has progressed beyond a stage where cancellation is possible, we may be unable to cancel it.

Shopify's order-management system also places limitations on cancellation depending on an order's status, fulfillment stage, payment status, and other circumstances.

If cancellation is no longer possible, the customer may need to follow the applicable return process after delivery, subject to the Kitchcraft Returns & Refunds Policy.

We understand that products can occasionally be affected during transportation.

If your package arrives visibly damaged, please inspect the shipment as soon as reasonably possible.

If the product inside is damaged, contact Kitchcraft Customer Support and provide:

• Your order information
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the outer packaging when applicable
• Any other information reasonably requested to review the issue

Providing photographs and order details helps us understand what happened and determine the appropriate next step.

If the outer package appears damaged when delivered, customers should document the condition of the package where reasonably possible.

Photographs of the following may help:

Customers should contact Kitchcraft promptly rather than continuing to use a product that appears damaged or unsafe.

If your order arrives with an item missing or you receive an incorrect product, contact Kitchcraft Customer Support as soon as possible.

Please provide:

• Order number
• Customer name
• Description of the issue
• Photographs when relevant
• Any other information needed to verify the order

We will review the order and provide the appropriate next steps based on the circumstances.

A carrier may make one or more delivery attempts depending on the shipping service and destination.

If delivery cannot be completed because nobody is available, the address cannot be located, access is unavailable, or another delivery issue occurs, the carrier may provide additional delivery instructions or attempt delivery again according to its procedures.

Customers should monitor their tracking information and follow carrier instructions when available.

If tracking indicates that a shipment may be lost, stalled, or significantly delayed, contact Kitchcraft Customer Support.

Please provide your order details and tracking information so the shipment can be reviewed.

Carrier investigations, when required, may take additional time because the shipping carrier controls the transportation network and tracking system.

Kitchcraft will provide available assistance based on the information available to us.

Delivery and processing may take longer during periods that involve:

Customers should consider these potential factors when selecting a shipping method or planning for a specific delivery timeframe.

Severe or unexpected events may affect shipping schedules even when an order has already been processed.

Examples include:

• Severe storms
• Flooding
• Extreme weather
• Natural events
• Transportation disruptions
• Carrier facility interruptions
• Government or public restrictions
• Other events outside Kitchcraft's reasonable control

Kitchcraft may update its shipping methods, carriers, destinations, processing times, or shipping charges as our operations develop.

If Kitchcraft begins shipping to additional countries or regions in the future, those destinations and applicable shipping information will be added to our website and updated in this policy.

Customers should review the shipping information available at checkout before completing an order.

Before completing an order, customers should review:

The shipping information presented during checkout is the applicable information for the order at the time of purchase.

Shopify recommends that merchants clearly communicate fulfillment and delivery timelines before customers complete a purchase.

If you have questions about:

• Shipping availability
• Processing time
• Delivery estimates
• Tracking
• Delayed shipments
• Incorrect addresses
• Damaged packages
• Missing items
• Incorrect items
• Order cancellation
• Shipping charges

Customers may also review the following Kitchcraft pages for additional information:

These policies work together to explain Kitchcraft's customer service, ordering, shipping, payment, privacy, returns, and other store practices.

Customers can also connect with Kitchcraft through our social media channels.

For questions about shipping, delivery, tracking, order cancellation, incorrect addresses, damaged packages, missing items, or any other order-related concern, please contact us through our customer support channels.

We are committed to providing clear shipping information and helping customers understand the status of their orders.

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