Returns & Refunds Policy
Last Updated: September 11, 2026
Welcome to Kitchcraft. We want every customer to have a clear understanding of how returns, refunds, damaged products, incorrect items, inspections, and refund processing are handled.
This policy explains the return process, eligibility requirements, refund procedures, exchange process, and customer support options available for eligible orders.
Eligible return requests must generally be submitted within 30 days from delivery.
Kitchcraft charges a $0 restocking fee. Approved refunds are processed through the applicable payment gateway toward the original payment method.
Kitchcraft does not offer direct exchanges. Customers who need a different product should complete the applicable return and refund process and then place a new order.
01. Return Window
Kitchcraft accepts eligible return requests within 30 days from the date the order is delivered.
The 30-day period begins when the applicable product or order is delivered to the customer.
Customers should contact Kitchcraft and submit their return request within this period.
Submitting a request within 30 days does not automatically guarantee approval. The returned product must still satisfy the applicable requirements and may be inspected before a refund is approved.
02. Return Eligibility
Basic Requirements
- Return request submitted within 30 days of delivery.
- Product returned in an appropriate condition for inspection.
- No intentional damage or significant misuse.
- Original components included where applicable.
- Product packaged appropriately for return transportation.
- Returned product corresponds to the applicable order.
- Customer follows Kitchcraft return instructions.
Inspection Requirement
Eligible returns are subject to receipt and inspection. A return request or return authorization does not by itself mean that a refund has already been approved.
Kitchcraft reviews the returned product before completing the final refund decision.
03. How to Request a Return
Customers should contact Kitchcraft Customer Support before sending any product back.
A return request should generally include:
- Customer name
- Order number
- Product name
- Reason for return
- Description of the issue
- Photographs where relevant
Customers should not send a product to a return address unless Kitchcraft has provided the applicable return instructions.
04. Return Authorization
Kitchcraft reviews return requests before the product is sent back.
If the request is eligible, Kitchcraft provides the applicable return instructions.
Return authorization allows the return process to proceed but does not necessarily mean that the refund has already been approved.
The returned product must still be received and inspected before the final refund decision is completed.
05. Return Shipping
Customer-Requested Returns
When a return is requested because of customer preference or another reason that is not caused by Kitchcraft, the customer may be responsible for the return shipping cost.
- Changed mind
- No longer wanting the product
- Ordered the wrong item
- Personal preference
- Other customer-related reasons
Kitchcraft-Related Issues
If Kitchcraft sends an incorrect product or a product arrives damaged because of a fulfillment-related issue, customers should contact Kitchcraft before returning it.
Kitchcraft will provide the applicable return instructions and determine the appropriate resolution based on the circumstances.
06. Return Packaging & Tracking
Returned products should be packaged appropriately to help prevent unnecessary damage during transportation.
When return tracking is available, customers should retain the tracking information until the returned product has been received and processed.
Kitchcraft may request return tracking information when reviewing the status of a return.
07. Product Inspection
Condition
The returned product may be reviewed for its overall condition and signs of damage or misuse.
Components
Kitchcraft may check whether required product components are included.
Order Match
The returned item must correspond to the product associated with the approved return request.
08. Return Approval
If the Return Is Approved
Kitchcraft will process the applicable refund through the payment gateway or payment processor associated with the original transaction.
The refund will generally be directed toward the original payment method.
If the Return Is Not Approved
If the returned product does not satisfy the applicable requirements, the return may be rejected and the applicable refund may not be issued.
09. Refund Processing
Original Payment Method
Approved refunds are generally issued through the original payment method used for the order.
- Visa
- Mastercard
- American Express
- Discover
Refund Timeframe
After an eligible return has been received, inspected, and approved, Kitchcraft will process the applicable refund within 14 days from return approval.
Additional time may be required for the payment provider, bank, or card issuer to make the funds available.
Kitchcraft charges a $0 restocking fee. There is no separate restocking charge deducted from an eligible approved refund.
11. When a Return May Not Be Accepted
A return may not be accepted when:
- The request is submitted after the 30-day return window.
- The product is not eligible under this policy.
- The product has been intentionally damaged.
- The product shows significant misuse or improper handling.
- Required components are missing where applicable.
- The returned product does not match the original order.
- The product has been altered or modified.
- The customer does not follow return instructions.
- The product is returned without appropriate authorization.
- The product otherwise fails the applicable return requirements.
12. Damaged Products
If a product arrives damaged, customers should contact Kitchcraft Customer Support as soon as reasonably possible.
Customers may be asked for:
- Order number
- Description of the damage
- Clear product photographs
- Shipping package photographs
- Shipping-label photographs where useful
- Other information needed to review the issue
Customers should contact Kitchcraft before returning a damaged product.
13. Incorrect Products
If a customer receives a product that does not match the product ordered, the customer should contact Kitchcraft before returning it.
Kitchcraft may request photographs of the product, packaging, and shipping label to review the issue.
If the issue is confirmed as a Kitchcraft fulfillment error, Kitchcraft will provide the applicable instructions for resolving it.
14. Missing Products or Components
If an expected product or necessary component appears to be missing, customers should contact Kitchcraft Customer Support.
Please provide the order number, product name, and a description of what appears to be missing.
Kitchcraft will review the available order and fulfillment information and determine the appropriate next steps.
15. Exchanges
Kitchcraft does not offer direct product exchanges as part of its standard return process.
Customers who want a different product, color, style, variation, or another item should complete the applicable return and refund process and then place a new order.
16. Return & Refund Process
Contact Kitchcraft within the 30-day return window.
Kitchcraft reviews the request for return eligibility.
Eligible customers receive applicable return instructions.
The customer returns the product according to the instructions provided.
Kitchcraft receives and reviews the returned product.
Kitchcraft determines whether the return qualifies.
Approved refunds are processed through the applicable payment gateway.
The applicable provider processes the refund toward the original payment method.
17. Customer Responsibilities
Customers Should
- Submit the request within 30 days.
- Provide accurate order information.
- Follow return instructions.
- Package products appropriately.
- Provide requested photographs or information.
Customers Should Also
- Return the correct product.
- Retain tracking information where available.
- Provide accurate contact information.
- Review the return requirements before shipping the item.
18. Kitchcraft Responsibilities
- Review submitted return requests.
- Provide applicable return instructions.
- Receive and review returned products.
- Inspect returned products.
- Determine whether a return qualifies under this policy.
- Process approved refunds through the applicable payment gateway.
- Provide customer support for return and refund questions.
19. Quick Returns & Refunds Summary
| Policy Information | Kitchcraft |
|---|---|
| Return Window | 30 days from delivery |
| Return Request | Required before sending the product |
| Return Inspection | Required |
| Restocking Fee | $0 |
| Customer-Caused Return Shipping | Customer may be responsible |
| Kitchcraft-Caused Issue | Applicable return instructions provided |
| Direct Exchanges | Not offered |
| Refund Method | Original payment method through applicable payment gateway |
| Refund Processing | Within 14 days after return approval |
| Customer Service | Monday–Friday, 8:00 AM–5:00 PM |
| Chatbot | Available 24 hours |
| Email Response | 1–2 business days during service hours |
20. Customer Support
Email Support
support@kitchcraft.store
Email responses are generally provided within 1–2 business days during service hours.
Customer Service Hours
Monday–Friday
8:00 AM–5:00 PM
Kitchcraft's customer chatbot is available 24 hours.
Business Information
Connect With Kitchcraft
Stay connected with Kitchcraft through our social media channels.
Helpful Kitchcraft Links
Need Help With a Return?
If you have questions about an order, return, refund, damaged product, incorrect item, or missing component, our customer support team is available to assist you.
Contact KitchcraftThank You for Choosing Kitchcraft
We appreciate your business and aim to keep the return and refund process clear, organized, and straightforward.
Please review this policy before submitting a return request and contact us whenever you need assistance with your order.
Kitchcraft
2302 Almaden Rd, San Jose, California 95125, United States
support@kitchcraft.store