Privacy Policy

Kitchcraft is an online kitchen-products store serving customers through its ecommerce website.

Our website may allow customers to browse products, place orders, make payments, communicate with customer support, track orders, submit requests, and interact with other available store features.

This Privacy Policy applies to information handled through Kitchcraft's website and related customer interactions.

When you place an order, information may be collected or processed to complete the transaction and provide the requested service.

This may include:

• Name and contact information
• Billing information
• Shipping address
• Products ordered
• Order number and order status
• Delivery and tracking information
• Customer communications concerning the order

This information helps Kitchcraft process orders, arrange fulfillment, provide shipping support, respond to customer questions, and handle returns or refunds.

Payments made through the Kitchcraft store are processed using the payment facilities available through the Shopify checkout and applicable payment providers.

Kitchcraft may receive transaction-related information such as payment status, authorization status, transaction references, and other information needed to confirm an order.

When you visit the website, certain technical information may be collected automatically through Shopify, cookies, analytics technologies, or other website technologies.

This may include information such as:

• Browser type
• Device information
• Operating system information
• IP address or approximate location information
• Pages viewed
• Referring pages
• Website interaction information
• Session and technical information

Kitchcraft's website may use cookies and similar technologies to support essential store functionality, remember preferences, understand website activity, and, where enabled and permitted, support analytics or marketing activities.

Cookies are small data files that can be stored by your browser when you visit a website.

The cookies and technologies used on a Shopify storefront can vary according to the Shopify features, store settings, customer privacy settings, apps, integrations, and other services enabled on the store.

Shopify may use essential cookies and similar technologies to help operate storefront and checkout functionality, maintain sessions, support cart functionality, protect the website, and remember privacy-related choices.

Examples of Shopify storefront cookies may include the following. The exact cookies present on a particular storefront can vary based on enabled Shopify functionality.

Shopify may use analytics-related cookies and technologies to help understand how visitors interact with a storefront and to measure website performance.

Where applicable and where permitted by customer privacy settings, marketing technologies may be used to measure advertising activity, understand campaign performance, or support relevant advertising.

Shopify may also use technologies that remember certain user preferences, such as storefront language or locale selections.

One example documented by Shopify is shopify_override_user_locale, which may help maintain a customer's selected locale where applicable.

Depending on the customer's location and the privacy settings configured for the Kitchcraft store, non-essential cookies or technologies may be subject to consent or other privacy controls.

Customers may be able to manage cookie preferences through the available privacy or cookie controls presented by the website.

Essential technologies may continue to operate because they are required for core store functions such as shopping-cart, checkout, security, or other necessary website operations.

Most modern web browsers allow users to manage, block, or delete cookies through browser settings.

Disabling certain cookies may affect website functionality. For example, some store or checkout functions may not work properly when essential cookies are blocked.

Information associated with an order may be used to process payment, confirm the purchase, arrange fulfillment, provide delivery information, and communicate with the customer about the order.

Order-related information may also be needed to handle cancellations, returns, refunds, damaged products, incorrect items, or other customer-service requests.

Kitchcraft may use order and delivery information to provide shipping updates and order-tracking functionality.

Where a third-party tracking service is used, relevant order or shipment information may be processed by that service as necessary to provide tracking functionality.

When you contact Kitchcraft, information from your communication may be used to understand and respond to your request.

Customer support records may include your name, email address, order number, product information, photographs, messages, and other information you voluntarily provide.

Information may be used to review return requests, verify orders, inspect return-related details, process approved refunds, and communicate with customers regarding return or refund status.

Customers should provide only the information reasonably needed to resolve their request.

If customers submit reviews, feedback, photographs, questions, or other content through available store features, that content may be processed for the purpose for which it was submitted.

Publicly submitted content may be visible to other website visitors depending on the feature being used.

Customers should avoid submitting sensitive personal information in public reviews or other publicly visible content.

Kitchcraft may share or provide access to information where reasonably necessary to operate the store and provide requested services.

This may include service providers involved in:

• Shopify ecommerce services
• Payment processing
• Order fulfillment
• Shipping and delivery
• Order tracking
• Customer support
• Website analytics
• Security and fraud prevention
• Other store-related services

Information may also be disclosed where required by applicable law, legal process, or other lawful requirements.

Kitchcraft uses Shopify as its ecommerce platform. Shopify provides infrastructure and services that may process information associated with visits, shopping activity, checkout, customer accounts, orders, and other store interactions.

Shopify's own privacy and cookie practices may apply to information processed by Shopify.

Customers should review Shopify's current privacy documentation for additional information about Shopify's handling of personal information and cookies.

Payment transactions may be processed by payment providers available through the Kitchcraft checkout.

These providers may process payment information under their own privacy and security practices.

Kitchcraft does not request customers to send complete payment-card credentials through ordinary customer-support channels.

Kitchcraft takes reasonable steps to help protect information associated with the operation of the store.

However, no internet transmission, website, electronic storage system, or method of communication can be guaranteed to be completely secure.

Customers should use reasonable care when choosing information to submit through online services.

Kitchcraft may retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, security, dispute resolution, legal obligations, and legitimate business needs.

Retention periods can vary depending on the type of information and the reason it is retained.

Depending on your location and applicable privacy law, you may have certain rights concerning your personal information.

Depending on applicable requirements, these may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally applicable.
• Requesting information about how personal information is used.
• Managing certain marketing communications.
• Managing available cookie or privacy preferences.

Requests may be subject to applicable legal exceptions and verification requirements.

If Kitchcraft sends marketing communications where permitted, customers may have the ability to opt out of applicable marketing messages.

Transactional communications relating to orders, payments, shipping, returns, security, or customer-service requests may continue when necessary to provide the requested service.

Kitchcraft's website is intended for general ecommerce use and is not designed to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information in a manner that should not have occurred, please contact Kitchcraft.

The Kitchcraft website may contain links or integrations leading to third-party websites or services.

Third-party websites operate under their own privacy policies and terms. Kitchcraft is not responsible for the privacy practices of independent third-party websites.

Kitchcraft maintains social media channels for customer communication, brand information, and other business-related activities.

Interactions on third-party social media platforms are also subject to the privacy policies and terms of those platforms.

Ecommerce services may involve service providers or infrastructure operating in locations different from the customer's location.

Where applicable, information may therefore be processed or stored outside the customer's state, province, or country, subject to applicable legal requirements.

Kitchcraft may update this Privacy Policy from time to time to reflect changes in store operations, technology, services, privacy practices, or applicable requirements.

When changes are made, the updated version will be posted on the website with a revised “Last Updated” date.

If you have a question about this Privacy Policy, your personal information, cookies, privacy choices, or the way information is handled through the Kitchcraft website, please contact us.

You can also connect with Kitchcraft through our social media channels.